Context
[Placeholder] A public organization handling a large volume of requests received on paper and by email.
All case studies
Public sector organization
Public sector
Information system framing and digitization of incoming requests.
Content to be completed
Problem
[Placeholder] Long processing times, limited traceability and difficulty answering information requests.
TUMEA solution
[Placeholder] Diagnostic, prioritization of the processes to digitize and rollout of a digital journey with case tracking.
Objectives
- Digitize incoming requests
- Trace every case
- Reduce response times
Results
- [XX] %requests digitizedContent to be completed
- [XX] jshorter average delayContent to be completed
- [XX] %cases tracedContent to be completed
- [Placeholder] Request journey available online
- [Placeholder] Case tracking available to staff
- [Placeholder] Full traceability of processing
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